Refund policy

1. General Conditions
We offer refunds on purchases of digital services and products, including Gamesteka, StarChef, Sport4Life, and Brain Trainer, under specific conditions. Please read the following guidelines carefully to understand our policies.

2. Eligibility for Refund
You are eligible for a refund if:

  • The digital service or product has not been accessed or used after purchase.
  • There is a technical issue preventing proper operation, and our technical support team is unable to resolve it within a reasonable timeframe.
  • The purchase was made accidentally or without the account owner's consent, and reported to us within 48 hours.

3. Refund Process
To initiate a refund, contact us at our support email with your purchase details, reason for the request, and any relevant documentation or proof of the issue. Our customer service team will review your request and respond within 7 business days.

4. Limitations
Refunds are not applicable:

  • For products or services accessed or used extensively.
  • If more than 14 days have passed since the purchase date.
  • On renewal payments for subscriptions unless cancelled prior to the renewal date.

5. Method of Refund
Refunds will be processed to the original method of payment used at the time of purchase. Depending on your card issuer's policies, the refund may take up to 10 business days to reflect in your account.

6. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time without prior notice. Any changes will be effective immediately and reflected in the terms of service on our website.